AUREX Privacy Policy

Who is responsible

AUREX is a brand operated by its owner in Lebanon. This Privacy Policy explains how information is handled when you use the AUREX website, create an account, access the Client Portal, contact support or participate in related services.

Privacy questions and requests may be sent to tradetopia00@gmail.com.

Information we collect

Depending on how you use AUREX, information may include:

• Name, email address, phone number and country.
• Registration, profile, authentication and account-security information.
• Broker or trading-account identifiers needed to connect, verify or support an account.
• Verified trading activity and lots, cashback, tier, rank, leaderboard, claim and reward information.
• Support messages, requests, reviews and related operational communications.
• Technical and log information such as device, browser, approximate network information, timestamps, session events, error information and security signals.

How we receive information

Information may be provided directly by you, generated when you use AUREX, produced through verified operational workflows, or received from service providers and relevant third parties such as a broker where necessary for the service and permitted by the applicable relationship.

AUREX does not ask for your trading password, database password, one-time authentication code or private system secret through ordinary support channels.

Why we use information

Information is used only as reasonably necessary to operate and protect AUREX.

• Create and manage accounts and provide secure sign-in, recovery and portal access.
• Connect and support broker-account workflows.
• Verify eligible trading activity and calculate, display, review and settle cashback or rewards under active program rules.
• Maintain ranks, progress and privacy-safe leaderboard participation.
• Review claims and respond to client support requests.
• Prevent fraud, duplication, misuse and security incidents.
• Maintain, troubleshoot and improve service reliability.
• Meet legitimate operational, audit and legal obligations.

Cashback, activity and financial records

AUREX may process verified-lot records, program rates, reward ledger information, cashback claims, wallet summaries and payment-status information to operate its cashback workflow. These records may be retained where necessary to preserve settled history, prevent duplicate settlement, support audit requirements and resolve disputes.

Program displays do not replace the authoritative backend records used for eligibility and settlement.

Service providers and third parties

AUREX may use service providers for authentication, database infrastructure, hosting, communications, video delivery, security and operational support. Current services may include Supabase for authentication and application data, AUREX’s hosting provider, YouTube or another video provider, and Telegram for community access.

OneRoyal is a separate third-party broker. Information needed for an authorized broker workflow may be exchanged or reconciled where operationally necessary. Each third party processes information under its own terms and privacy practices; AUREX does not control those independent services.

When information may be shared

Information is not sold as part of the AUREX service. It may be shared only where reasonably necessary to provide an authorized service, operate a relevant broker or payment workflow, protect AUREX and its users, investigate fraud or misuse, comply with law, or obtain professional advice.

Access is limited according to operational need and the applicable permissions. AUREX may disclose information if legally required or where necessary to protect rights, safety or service integrity.

Leaderboard privacy

Public leaderboard displays should use approved client-safe identities and limited performance information. AUREX does not intend to publish private contact details, account credentials, wallet balances or unnecessary trading-account identifiers on a public leaderboard.

You may contact AUREX if a displayed leaderboard identity needs review or correction.

Cookies and session technologies

AUREX uses browser storage, cookies or similar technologies where needed for secure sessions, preferences, service continuity, fraud prevention and basic technical operation. Third-party content may use its own technologies under the provider’s policy.

Blocking essential storage may prevent sign-in, recovery or protected portal features from working correctly.

Security

AUREX uses reasonable technical and organizational safeguards appropriate to the service, including authenticated access, role restrictions and controlled operational workflows. No internet service or storage system can guarantee absolute security.

You are responsible for protecting your password, using appropriate device security and reporting suspected unauthorized access promptly. Never share one-time codes, MFA secrets or private credentials with someone claiming to provide support.

Retention

Information is kept for as long as reasonably necessary to provide the service, maintain account and financial history, support security and fraud prevention, resolve disputes and meet legitimate operational or legal obligations. Retention periods vary by the type of record and its purpose.

Deletion of an account may not require deletion of records that must reasonably be retained for settled rewards, claims, payment evidence, audit history, fraud prevention or legal compliance.

Your choices and requests

You may request access to, correction of or deletion of personal information by contacting tradetopia00@gmail.com. AUREX may need to verify the request and may retain information where legitimate operational, security, contractual or legal needs apply.

You may also ask about account information, withdraw from optional communications, or request review of a public leaderboard identity. Some information is required to keep an account or requested service operational.

International processing

AUREX and its service providers may process or store information in countries other than your own. Those countries may have different data-protection rules. AUREX uses the service relationships and safeguards reasonably available for its operations and limits sharing to operational or legal necessity.

Age requirement

AUREX accounts and services are intended only for people aged 18 or older. AUREX does not knowingly offer account registration to children. If you believe a person under 18 has supplied personal information, contact AUREX so the issue can be reviewed.

Policy updates

This Policy may be updated when AUREX services, providers, security practices or legal requirements change. The Last Updated date identifies the current version. Material changes may be communicated through the service or available contact channels.

Contact

For privacy questions or an access, correction or deletion request, email tradetopia00@gmail.com. Do not send trading passwords, one-time codes or other unnecessary sensitive credentials.